Refund policy
Last updated: 05/11/2025
Welcome to TWELVE.SEVEN. By accessing our website or making a purchase, you agree to these Terms of Service. If you do not agree, please do not use our Site.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. Use of Our Website
You must be the age of majority in your region to use this Site.
You agree not to use our Site or products for any illegal or unauthorized purpose or to violate any laws.
We may refuse service to anyone at any time.
2. Product Information
We aim to describe and photograph our handmade products as accurately as possible, though variations in colour, shape, or scent may occur.
We reserve the right to limit quantities, change products or prices at any time, or discontinue products without notice.
3. Orders & Billing
We may refuse, cancel, or limit any order at our discretion, including orders placed under the same account, card, or address. If we change or cancel an order, we’ll try to notify you using the details you provided.
You agree to provide complete and accurate purchase and account information.
4. Shipping & Returns
Shipping times are estimates only. We are not responsible for delays once items leave our premises.
Returns and exchanges are handled in line with our Returns & Refunds Policy.
5. Third-Party Services & Links
We may provide access to third-party tools or link to third-party sites. We are not responsible for their content or services. Use of third-party tools or sites is at your own risk.
6. User Content
If you submit comments, suggestions, or other content, you grant us permission to use, edit, or share it without restriction. You are responsible for ensuring your submissions do not violate the rights of others.
7. Personal Information
Your submission of personal information is governed by our Privacy Policy.
8. Prohibited Uses
You must not:
- Use the Site unlawfully
- Violate intellectual property rights
- Upload malicious code
- Collect personal data from others
- Spam or scrape the Site
We may suspend or terminate your access if these rules are violated.
9. Disclaimer & Limitation of Liability
Our Site and products are provided “as is” without warranties of any kind.
We are not liable for any loss or damages related to use of the Site or products, except where prohibited by law.
Candle products should always be used safely according to instructions.
10. Indemnification
You agree to indemnify and hold TWELVE.SEVEN harmless from any claims arising from your breach of these Terms or violation of others’ rights.
11. Termination
Either you or we may end this agreement at any time. If you stop using the Site, these Terms still apply to prior obligations.
12. Changes to These Terms
We may update these Terms at any time. Continued use of the Site means you accept any changes.
13. Governing Law
These Terms are governed by the laws of the United Kingdom.
Contact Us
Questions about the Terms?
Email us at: hello@xii-vii.com